Last updated: 6-62-26

Energy Pro Insulation Inc. respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, communicate with us, schedule an inspection, request services, interact with our advertising, or use our communication tools.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Phone number

• Email address

• Property address

• ZIP code

• Utility provider

• Primary heating source

• Home ownership status

• Appointment preferences

• Service interests

• Messages or comments submitted through forms, chat tools, email, phone, or text

• Information related to inspections, estimates, projects, rebates, or service requests

We may also collect information about your home that is relevant to insulation, air sealing, duct sealing, rebate eligibility, or related services.

2. Information Collected Automatically

When you visit our website, we or our service providers may automatically collect certain information, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Time spent on the website

• Referring website or advertisement

• Form interactions

• General location information

• Cookie and tracking data

We may use cookies, pixels, tags, and similar technologies to operate the website, improve website performance, measure marketing results, and show relevant advertisements.

3. How We Use Information

We may use collected information to:

• Respond to inquiries

• Schedule inspections

• Confirm potential rebate eligibility

• Provide estimates

• Coordinate appointments

• Perform requested services

• Submit or support rebate-related documentation

• Communicate project updates

• Provide customer support

• Send appointment reminders or follow-up messages

• Improve our website and services

• Measure advertising performance

• Run online advertising campaigns

• Prevent fraud, spam, or misuse

• Comply with legal, regulatory, or program requirements

4. Text Messaging and SMS Consent

Energy Pro Insulation Inc. may send text messages to users who provide their mobile phone number and give appropriate consent.

Customer-care messages may include responses to inquiries, appointment coordination, inspection scheduling, estimate follow-up, project updates, ticket updates, support responses, and follow-up communications related to an existing inquiry, appointment, project, or service relationship.

Promotional messages may include special offers, discounts, event promotions, rebate-related announcements, seasonal reminders, service promotions, and other marketing communications.

Where both customer-care and promotional text messaging options are offered, each message type requires separate consent. Marketing consent is not combined with customer-care or transactional consent. Consent to receive promotional text messages is not required as a condition of purchase.

Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. You may request help by replying HELP or by contacting us at 360-603-9807 or energypro7@outlook.com.

Energy Pro Insulation Inc. does not sell or share text messaging opt-in information or consent with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except with service providers as necessary to deliver, support, or administer our text messaging services.

5. How We Share Information

We may share information with trusted third parties when necessary to operate our business, provide services, communicate with you, or support your requested project. These may include:

• Website hosting providers

• Form and chat providers

• Customer relationship management providers

• Phone, email, and text messaging providers

• Scheduling tools

• Payment processors

• Analytics providers

• Advertising platforms

• Utility companies or rebate program administrators

• Installation crews, contractors, or subcontractors

• Professional advisors, such as accountants, attorneys, or insurers

• Government, regulatory, or legal authorities when required

We do not sell text messaging opt-in data or consent. We do not share mobile opt-in information with third parties or affiliates for their own marketing or promotional purposes.

6. Utility Rebates and Program Administrators

If you request rebate-related services, we may share information with utility companies, rebate program administrators, inspection providers, or related third parties as needed to evaluate eligibility, process rebates, document completed work, or comply with program requirements.

This may include your name, property address, contact information, utility information, project details, inspection results, photos, measurements, invoices, and other documentation required by the applicable program.

7. Advertising, Analytics, and Retargeting

We may use analytics and advertising tools such as Google Analytics, Google Ads, YouTube advertising, Meta Pixel, Facebook advertising, Instagram advertising, or similar platforms.

These tools may use cookies, pixels, tags, or similar technologies to collect or receive information from our website and elsewhere on the internet. We may use this information to:

• Understand how visitors use our website

• Measure advertising performance

• Improve website content

• Show relevant ads

• Retarget visitors who previously interacted with our website

• Analyze lead sources and campaign results

Third-party advertising platforms may use this information according to their own privacy policies and terms. You may be able to control cookies through your browser settings or through settings provided by the applicable advertising platform.

8. Cookies and Similar Technologies

Cookies are small files placed on your device that help websites function, remember preferences, measure performance, and support advertising. We may use:

• Essential cookies for website functionality

• Analytics cookies to understand website performance

• Advertising cookies to measure and deliver ads

• Preference cookies to remember certain settings

You can adjust cookie settings through your browser. Some parts of the website may not function properly if cookies are disabled.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, communication system, or electronic storage method is completely secure. We cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, manage customer relationships, comply with legal obligations, maintain business records, resolve disputes, enforce agreements, and support rebate or program documentation requirements.

Text messaging consent records may be retained as needed to document consent, manage opt-outs, and comply with messaging requirements.

11. Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, contractual, program, or business recordkeeping requirements.

You may opt out of text messages by replying STOP. You may request help by replying HELP.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in those emails, if applicable.

You may control cookies through your browser settings and, where available, through tools provided by advertising platforms.

12. Children’s Privacy

Our website and services are intended for homeowners and adults. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

13. Links to Other Websites

Our website may contain links to third-party websites, including utility companies, rebate programs, social media platforms, or other resources. We are not responsible for the privacy practices, content, or policies of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Your continued use of the website after updates are posted means you acknowledge the updated Privacy Policy.

15. Contact Us

For questions about this Privacy Policy or our privacy practices, contact:

Energy Pro Insulation Inc.
Phone: 360-603-9807
Email: energypro7@outlook.com
Mailing Address: 180 Moore Rd Pasco WA 99301